SourceGrid Support Hub

Submit Support Ticket

Complete the form below with your account details or licensing questions. Our technical support queue is monitored around the clock.

Common Questions

Review our licensing terms and download policies before submitting a ticket to get instant answers to common creator queries.

Can I resell source files?

Do you offer refunds?

No. Our commercial-use license requires you to edit, rebrand, or package the source assets before selling them to end users.

Due to the digital nature of instant-download assets, we cannot issue refunds once files have been accessed or downloaded.

Where are my downloads?

How do partner links work?

All purchased assets and active membership files are instantly accessible inside your secure creator dashboard immediately after payment.

We curate physical gear and digital platforms. Clicking those links supports our marketplace curation at no additional cost to you.